Wednesday23 October 2019   
 
Date 2016/01/23         Hour     News Group International 2

Cape Town – Nobody enjoys the admin or queues that tend to go with the department of home affairs or banks – yet it is the combination of the two institutions that have a number of South Africans wildly excited – following the announcement in October 2015 that they would be able to apply for their passports at certain banks.

2016-01-19 15:04 - Selene Brophy

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Cape Town – Nobody enjoys the admin or queues that tend to go with the department of home affairs or banks – yet it is the combination of the two institutions that have a number of South Africans wildly excited – following the announcement in October 2015 that they would be able to apply for their passports at certain banks.

But it seems South Africans will have to wait a bit longer before enjoying this new service.

READ: South Africans can now apply for passports at their respective banks

The new service offering was first announced in November, following the DHA’s plans to fast-track its smartcard ID roll-out through application services at SA banks – with the service expected to start in early 2016.

But as the association holds the promise of reduced admin and shorter queues, one Nedbank client is particularly upset by the fact that banking institutions seem to be none-the-wiser about the new service and when it will be rolled out.

This is according to Gauteng resident Ronel Fourie who contacted Traveller24 to say she went to her Nedbank branch in Cresta, wanting to apply for her passport. Fourie said she and her husband are planning to spoil their son with a family holiday to Mozambique for his 21st birthday but she was sorely disappointed by response she received at the bank.

ALSO SEE: The 10 most expensive passports in the world + 4 essential SA passport details you need to know

Fourie recalls how excited and happy she was when she read in October 2015 that Nedbank would be piloting the passport application project – however the bank has since told her the service is “only available to staff”.

What upset Fourie even more is that nobody could inform her if and when the service would be available to her as a banking client, despite the DHA "announcing it would be working on it".

“The impression I got is that they are never going to help me with a passport and they could give no indication if and when the bank would actually be able to assist me with a passport.”

Fourie said she was instructed to either go to home affairs or try and find out more about it at Nedbank Head Office, "as this is the only branch doing the trials".